FAQ (Frequently Asked Questions)

What’s the material of this item, sterling silver or silver plated?

Our item is made of Genuine 925 Sterling Silver, and we can accept content test. Any fake will be refunded directly.

Can I do customer design? I want to mark our own logo on the charm.

It is certainly ok, please contact us and we can talk details.

What is your shipping way?

DHL, PUS, FEDEX, EMS, China post Air Mail, E-packet.

How long is the shipping Time?

Normally will arrive in around 3-7 days. China post Air Mail need about 15-30 days.

Can it be ship to my country and custom problem?

We can send the goods to the whole world and declare as gift with low value.

What is your jewelry payment?

T/T, Paypal, Western union.

How long is the lead time?

For order from the stock, the lead time can be the day after payment received. For production order, the lead time is around 3-7 days.